FAQ
Order Status
Has my order shipped?
You will be notified via email when your order has shipped.
How do I track my order?
You will be provided with a tracking number and the shipper website for tracking your parcel.
My order never arrived.
Check with the shipper to review the delivery status of your parcel. Please contact us for any questions regarding delivery.
Shipping & Returns
Do you combine shipping?
Yes. Combined shipping amount will be provided at Checkout.
How is my order insured and tracked?
Caesars Ghost Numismatics provides tracking numbers via email as soon as shipments are processed. All shipments are insured for their full value through third-party insurance. In the unlikely event that your package does not arrive or is damaged in transit, please contact us in order to initiate an Insurance Claim. Insurance Claims cannot be filed until 45 days after shipment and will require a signed written declaration of Non-Receipt or Damage from the Buyer.
Do you ship to my country?
Caesars Ghost Numismatics ship internationally to the following countries served by USPS eDelCon (Delivery Confirmation) service.
Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Iceland, Malaysia, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Switzerland, UK.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return & refund policy?
Customer Satisfaction is our most important goal. Products are 100% guaranteed. If you are not satisfied for any reason please contact us. All items may be returned for any reason for a full refund of the purchase price. Shipping charges are non-refundable, except in circumstances when the return is due to our error.
If you need to return an Item, please contact us to obtain a Return Merchandise Authorization (RMA).
All Returns must be initiated within 14 Days of Delivery.
All Credit Card order Returns are subject to a 5% restocking fee.
Items must be returned in their original condition and in the original package or certified holder. Coins removed from the certified holder cannot be returned.
Payments
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Layaways
1. Minimum order amount of $500.
2. Pay 1/3 down via USPS Money Order. Item will not be removed from Inventory until first payment is received.
3. Pay an additional 1/3 in 30 days via USPS Money Order.
4. Pay the balance in 60 days via USPS Money Order and we will ship your order upon receipt of final payment.
5. Due to the length of time given on Layaways, returns are not accepted on any items purchased using the program.
6. You may accelerate payments at any time.
7. Canceled Layaways will be assessed 15% of the total purchase price or $50, whichever is greater.
8. Layaways exceeding 60 days will be cancelled pursuant to the terms in #7 above.
Sales Tax
California residents will be charged applicable California Sales Tax unless the buyer qualifies for one of the following exemptions:
1) the purchase is for $1500 or more of Collectible Coins and/or Precious Metals Bullion products in one invoice; or,
2) the purchase is for Resale and a valid signed California Seller's Certificate is provided.
